FAQs

SHIPPING METHOD

Free standard shipping for all orders $50+

1. OVER USD $50

• Standard (13-16 Business Days**)FREE SHIPPING

1. UNDER USD $50 =>

• Standard (13-16 Business Days**) Shipping USD $6.99

Website ships worldwide every day. Shipping is available for most all around the world.

Standard International Shipping: 8-12 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

Easily track your order by logging into your account. Find the link in bottom left. Track Your Package

Utilizing our chat widget located at the bottom right corner. Simply select "Track Your Package," enter your order number and email, and stay updated on your delivery status with ease.

90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at via Email or Chat in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!

You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.

Please make sure you've inserted your code right, best way to do this is by using copy & paste.

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.

You can also check our online order tracking page 👉 Track Your Package

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

We offer a 30 day return & refund policy. See more details here Click here contact our customer service team.

If for any reason whatsoever your items do not arrive within 13-16 business days from the purchase date, please contact us via Emial or Chat

We accept the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• JCB
• Afterpay
• Stripe
• PayPal
• Apple Pay
• Google Pay

(Pay in installments with Shop Pay)

Website adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

You do not need to have an account to place an order on OvisCollection.com. We offer a guest checkout option that allows you to make purchases without creating an account. However, creating an account can provide benefits such as order tracking, faster checkout for future purchases, and access to exclusive offers and promotions. Creating an account is optional, and you can choose to proceed as a guest if you prefer.

If this happens to you, email us at info@orviscollection.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.